Tutorial Online
The wide range of products requires new knowledge from bank employees. Traditional training methods such as e-learning or webinars are not always sufficient. Tutorial Online is an addition to the banking systems of PKO Bank Polski, which tells the adviser what to click in order to close the sales process. This virtual employee guides the user of banking systems step by step so that they can carry out the chosen process (eg. opening a bank account), as efficiently as possible. It allows shortening the time of customer service while increasing the quality of services. 2020-10-01What is Tutorial Online
- Tutorial Online is an Electronic Performance Support System (EPSS) class system. It operates in a web browser that monitors your current work on the process in the system and shows you what to click and what data to enter when working with the application. Tutorial Online can run through the entire end-to-end process, guaranteeing proper, fast and convenient work with the application.
- Tutorial Online is a flexible, agile based tool for digital knowledge transfer and user support. Tutorial Online adds proven value as a support for system implementation and rollout as well as for implementing changes to existing systems.
- This is the answer for gaps in effectiveness of traditional learning solutions using in the complex and long-term agile projects.
Tutorial Online adds the value!
Delivers users with a precisely defined scope of knowledge (no less / no more than necessary).
Provides knowledge to users at the right time (exactly when it is needed).
Allows easy and quick updating of knowledge content in order to manage high dynamics of changes during large and complex agile projects.
Increases the efficiency of knowledge transfer and user support without increasing the cost level (no training costs in classrooms, learning without leaving the desk).
Provides data on real process efficiency and employee activity enabling key processes optimization and people performance improvement.
